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bronze silver gold platinum
Service Level Agreement
(per month)
FREE $150 $250 $549
Support .5 hour included 1 hour included 1.5 hours included 5 hours
included
Advanced Support
$125/hour $109/hour $89/hour $89/hour
Remote Reboot Equipment
(optional)
$50 setup and
$5 per month
FREE FREE FREE
Manual Hard Boots - during business hours FREE

- after business hours $25/hard boot
N/A ** N/A ** N/A **
DNS Service/ Zone Hosting $25 setup FREE FREE FREE
Secondary DNS Service $25/year/domain FREE FREE FREE
Emergency Call Response 2 Business hours 2 hours 1 hour 1 hour
Professional Server Administration $250/Month $250/Month $250/Month $250/Month

       

Note: Optional services have additional fees that are not included in these prices.
* Each support incident will have a 15 minute minimum.
** N/A because these packages include remote reboot equipment.