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Domain Transfer FAQ's
- How much does it cost to transfer a domain?
- What if the transfer does not go through?
- How many days does the transfer take to complete?
- What if the domain has expired with the current registrar?
- How soon after I renew with the current registrar can I transfer my domain to GKG?
- What if I need to pay by check or money order?
- What is the transfer contact?
- What if I do not have a GKG username?
- How do I transfer my domains if I am a GKG reseller?
- What if a contact does not respond to the authorization email?
- Who will receive the authorization email from GKG?
- What will my current registrar require for the transfer?
- Why should I transfer my domains to GKG?
- If I am already a GKG customer can I add a domain name to my existing account (GKG username) during the transfer process?
- My domain expires in 2 days. Do I have time to transfer my domain?
- Can a Transfer of Registrar request be rejected?
- How do I authorize the transfer?
- How much time do I have to answer the authorization emails?
- Why was my domain transfer rejected?
- How can I check the status of my domain transfer?
- My transfer request was rejected. How soon can I resubmit my request?
- I submitted a transfer request to GKG but the email address that the current registrar has on file is incorrect. How soon can I resubmit my request?
How much does it cost to transfer a domain?
GKG.NET's pricing is based competitively with other domain registrars and therefore always changing. If you would like a direct quote for your transfer please contact us at support@gkg.net.
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What if the transfer does not go through?
If the transfer is rejected through the online transfer system for any reason, GKG.NET will not charge your credit card.
If the transfer does not go through for any reason, you will need to contact that registrar to find the problem. After this issue is resolved please try the transfer again by completing the online form.
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How many days does the transfer take to complete?
The transfer can take as little as 48 hours but may take up to 12 days to complete.
The average is 6 days. To speed this process up, we encourage you to respond to any and all emails sent to the contacts requesting authorization.
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What if the domain has expired with the current registrar?
If the domain has expired with the current registrar, you will need to renew with the current registrar or ask for special permission to transfer the domain without first renewing with them. (see next question)
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How soon after I renew with the current registrar can I transfer my domain to GKG?
If the domain expires and you renew the domain within 45 days past the expiration date, you will want to wait until the 46th day to transfer the domain. There is a registry rule that states that any domain renewed and transferred within 45 days past the expiration will lose the year paid to the losing registrar.
Example: If 123.com expires with registrar ABC on January 1, 2002 and the customer renews the domain on the February 10, 2002, the customer will want to wait to transfer the domain name on the 46 day after the expiration date (after February 15, 2002).
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What if I need to pay by check or money order?
If you need to pay by check or money order, you will be directed to follow the manual transfer process. Please complete this form and send it in with your payment.
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What is the transfer contact?
The transfer contact should be the current registrant for the domain or an authorized agent for the domain. If there is a problem with the transfer on our side, we will send notification to the transfer contact.
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What if I do not have a GKG username?
If you do not have a GKG username to use for the transfer, please complete the online creation form.
How soon after I register the domain am I able to transfer away from my current registrar?
The domain must be at least 60 days old before the registry will allow a transfer of registrars.
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How do I transfer my domains if I am a GKG reseller?
To transfer a domain as a GKG reseller, use the Reseller Transfer Form found at the Reseller Help Page. (This page was provided to you at the time of your acceptance to the GKG reseller program. If you need access to this page, please email alliances@gkg.net.
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What if a contact does not respond to the authorization email?
If GKG.NET does not receive an authorization within 5 days, the domain is automatically transferred, unless the domain has the Transfer Lock option set to ON. Then the transfer is automatically rejected. GKG users must now unlock the transfer before transferring away from GKG.
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Who will receive the authorization email from GKG?
All contacts listed in the whois database for the domain will receive the email authorization.
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What will my current registrar require for the transfer?
You will need to contact the current registrar to find out what they will require. Usually, the losing registrar will require a response to an authorization email as well as status of the domain being in good standing.
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Why should I transfer my domains to GKG?
In addition to our commitment to providing the highest quality product at the lowest possible price, we pride ourselves on providing the best customer service in our industry. If you have any questions, please feel free to contact us.
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If I am already a GKG customer can I add a domain name to my existing account (GKG username) during the transfer process?
You can add as many domain names as you wish, simply enter your existing username in the spaces provided instead of creating a new username.
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My domain expires in 2 days. Do I have time to transfer my domain?
Yes, it can transfer within that short of a time in a perfect scenario. However, we do not recommend that you leave such a short amount of time to do so. Once the transfer has been submitted, we will send the authorization email(s). Once we receive a response, we will initiate the transfer. It could take 1-6 days for us to receive a response from the registry after we initiate the transfer.
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Can a Transfer of Registrar request be rejected?
The losing registrar has the ability to reject a domain name transfer request that is initiated by GKG.NET in the following situations:
- the transfer request was initiated within the first 60 days of the original registration date
- there is a dispute over the domain name
- there is a pending bankruptcy of the domain name holder
- there is a dispute over the identity of the domain name holder at the discretion of the losing registrar
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How do I authorize the transfer?
Once you have initiated the transfer with us, we will send the current contacts an email requesting authorization to transfer the domain. To accept or reject the transfer, the contact will need to log in with the unique URL with the unique username and a unique challenge key. The challenge key is a series of letters and/or numbers.
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How much time do I have to answer the authorization emails?
We give you five full days to answer the authorization emails we send. You will need to contact the losing registrar to find out the amount of time they give to answer their authorization emails.
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Why was my domain transfer rejected?
Some of the most common reasons a domain transfer fails are:
- The domain is expired or very close to expiring
- No response to the authorization emails
- The authorization email was denied by a contact
- The domain is on registrar lock/hold or registry lock/hold
- The domain has the Transfer Lock option enabled
How can I check the status of my domain transfer?
You may check the status of your transfer at any time by going to the Transfer View section of our web site.
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What happens if the domain registrant tried to transfer a domain but authorization is denied or no domain contacts respond?
The domain is automatically transferred, unless the domain has the Transfer Lock option set to ON. Then the transfer is automatically rejected. GKG users must now unlock the transfer before transferring away from GKG.
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My transfer request was rejected. How soon can I resubmit my request?
The request can be resubmitted as soon as the transfer batch is closed. To look up the transfer status, log in here. If you try to resubmit the request while the current batch is open, the request will be denied.
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I submitted a transfer request to GKG but the email address that the current registrar has on file is incorrect. How soon can I resubmit my request?
The request can be resubmitted as soon as the transfer batch is closed. To look up the transfer status, log in here. If you try to resubmit the request while the current batch is open, the request will be denied. We recommend that you contact the registrar and have the email address changed. If the batch is not closed by the time that the email address is changed, please send a request to transfers@gkg.net requesting that the batch be closed. Once closed, GKG will send a confirmation email and you will be able to resubmit the transfer request.
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